Healthcare Resolutions

About

The Healthcare Resolutions Program can help resolve clinically complex issues in a private and neutral setting.  

Patient Issues

Healthcare Resolutions can help resolve issues with health care, such as:

• Dissatisfaction with treatment results or quality of care
• Unexpected/adverse outcomes of care
• Sentinel events
• Medical errors
• Misdiagnosis or delays in diagnosis
• Unexpected death
• Inability to communicate well with providers

Goals 

The goals of Healthcare Resolutions are to:

• Resolve complex health care disputes, issues, and concerns at the lowest level, directly and at the earliest opportunity.
• Ensure a fair resolution process for all parties - patients, health care providers, and the military treatment facility.
• Combine patient, family, and provider input into process improvement initiatives and enhance patient-provider partnership in care delivery.
• Promote organizational clarity and integrity, including training providers in disclosure techniques.
• Share any unexpected outcomes of care openly and honestly, including system weaknesses, with patients and families.
• If weaknesses are found, we will change and improve processes and functions. This is consistent with our role as a high-reliability organization.

Guiding Principles 

• Confidentiality. Your identity is never shared without your permission.
• Neutrality and Impartiality. We do not take sides in a dispute. Healthcare Resolutions aims to achieve the best possible outcome for all.
• Independence. We operate across all levels of the MTF and will address any party about issues needing their attention.

 

Education & Development Intervention Service (EDIS)

The Educational and Developmental Intervention Services provides developmental services to children birth to age 3 years old who live on Fort Campbell by helping parents and caregivers encourage their infant and toddler’s learning during typical day-to-day activities. Infants and toddlers who are determined eligible for our program and who live on post, such as active duty military or a DoD civilians, receive services.

The Fort Campbell EDIS team consists of early childhood specialists, speech-language pathologists, occupational therapists, and physical therapy. Infants and toddlers learn best in their natural environments so EDIS providers come to your home. Visits focus on sharing and showing parents strategies to help your child progress developmentally and are guided by parent concerns. The EDIS team partners with parents and their infants or toddler to help to enhance your their little one's ability to communicate, problem solve, develop their motor and self-help skills, and build positive relationships.

There are two ways to get your child started in the EDIS program.
 

1. Call 270-798-8997 and the EDIS team will start the process the day you call.
2. Or you can talk with your child’s primary care provider. Your child’s medical provider can submit in a referral to EDIS and the team will give you a call as soon as the referral is received.

The EDIS team looks forward to partnering with your Family!