Customer Service

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.
 
Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care. 

How can we help you today?

Patient Advocate 

Patient advocates advise and help you with problems or concerns at this facility. ur Mission is to support Soldiers and their Families through high quality, safe, accessible health care; while relentlessly pursuing improvement, providing outstanding service, leveraging innovative technology and developing the next generation of Army healthcare leaders.

We are confident that Blanchfield Army Community Hospital personnel will treat you with kindness, dignity and respect. We welcome your feedback on your experience to ensure we are not only meeting, but also exceeding your expectations. While utilizing our services, if you would like to speak to someone directly about your visit, please ask to speak to the clinic leadership or one of Blanchfield's Patient Advocates. In addition, you can provide feedback through our Joint Outpatient Experience Survey (JOES) or the TRICARE Inpatient Satisfaction Survey (TRISS), which will come through the mail (or potentially email) in the weeks following your visit

Beneficiary Counseling and Assistance Coordinator (BCAC)  (Heading 2)

BCACs educate and help you with TRICARE-related inquiries. 

Beneficiary Counseling and Assistance Coordinators educate beneficiaries and provide a thorough understanding of TRICARE. For any questions concerning benefits, BCACs are available to answer questions and help solve TRICARE-related problems.

Your call to 270-798-8421 will be directed to one of BACH's Beneficiary Counseling and Assistance Coordinators at the Referral Management Office.

Debt Collection Assistance Officer (DCAO) (Heading 2)

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report. Please call BACH's Referral Management Center at 270-798-8421 if you need further assistance with TRICARE programs or unpaid TRICARE claims. 

Interactive Customer Evaluation (ICE) (Heading 2)

ICE is a web-based tool that collects your feedback on services at Blanchfield Army Community Hospital and its outlying clinical services.

Contact Us

Phone/Email:

Patient Relations/Advocate:
270-798-8718
usarmy.campbell.medcom-bach.list.patient-advocates@health.mil

Location:
650 Joel Drive
A Building, 1st Floor, Rm 1AA05
Fort Campbell, KY  42223

Hours:
Monday-Friday
8 a.m.-3:30 p.m.

Beneficiary Counseling and Assistance Coordinator (BCAC):
270-798-8421
Monday-Friday
8 a.m.-4 p.m.

Debt Collection Assistance Officer (DCAO)
270-798-8421
Monday-Friday
8 a.m.-4 p.m.

Sign up to receive TRICARE updates and news releases via email.

Education & Development Intervention Service (EDIS)

The Educational and Developmental Intervention Services provides developmental services to children birth to age 3 years old who live on Fort Campbell by helping parents and caregivers encourage their infant and toddler’s learning during typical day-to-day activities. Infants and toddlers who are determined eligible for our program and who live on post, such as active duty military or a DoD civilians, receive services.

The Fort Campbell EDIS team consists of early childhood specialists, speech-language pathologists, occupational therapists, and physical therapy. Infants and toddlers learn best in their natural environments so EDIS providers come to your home. Visits focus on sharing and showing parents strategies to help your child progress developmentally and are guided by parent concerns. The EDIS team partners with parents and their infants or toddler to help to enhance your their little one's ability to communicate, problem solve, develop their motor and self-help skills, and build positive relationships.

There are two ways to get your child started in the EDIS program.
 

1. Call 270-798-8997 and the EDIS team will start the process the day you call.
2. Or you can talk with your child’s primary care provider. Your child’s medical provider can submit in a referral to EDIS and the team will give you a call as soon as the referral is received.

The EDIS team looks forward to partnering with your Family!