During the current lapse in government appropriations, you may continue to get care or attend currently scheduled appointments with your civilian providers. Your usual out-of-pocket costs will apply.
 
You may also continue to fill prescriptions at military pharmacies, retail network pharmacies, and home delivery.
 
However, TRICARE may not be able to process or pay medical claims for services received until funding is restored. The Defense Health Agency is also working with our TRICARE contractors to communicate with healthcare providers on potential delays in payment.
 
    • If you are denied care or informed services are suspended, please contact TRICARE East customer service Monday - Friday, 8 AM - 6 PM (ET and CT) at (800) 444-5445.

 

Patient Resources

Virtual Education Center

The Defense Health Agency’s Virtual Education Center is an online educational platform with more than 50,000 resources covering 60 medical topics, including:
  • Health and wellness information
  • Clinic-specific resources
  • Videos, handouts, and links to additional health resources
  • Training materials, how-to videos, and step-by-step instructions
The Virtual Education Center puts the power in your hands to research health topics before you talk to your provider.
Get informed. Ask the right questions. Make the best decisions about your health

How does it work?

You can log in from any mobile device. It’s as easy as 1, 2, 3 …
  1. Go to https://vec.health.mil/ and agree to the terms.
  2. Log in with your Common Access Card or DS Logon. If you don’t already have a DS Logon, you’ll need to set it up.
  3. Explore and learn!
Search topics, create personalized dashboards, and quickly find information sent to you directly from your providers.
* Video * Introducing the Virtual Education Center
 
Future Patient Health Education Portal Will Be “Source of Truth”
 
MHS Virtual Education Center Empowers Patients to Improve Outcomes
 
Virtual Education Center Provides Health Information to Patients

Get Started Now! Need help?
Contact the VEC Team
Don't forget to keep your family's information up-to-date in DEERS.
Don’t forget to keep your family’s information up to date in DEERS!