Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 
 

Health Services

Veterans Affairs Liaison for Healthcare 

Soldiers transitioning from Active Duty can reach out to the VA Healthcare Liaison within 6 months from leaving service to get help determining their transition of health care plan.

Contact Us

Location

VA Liaison for Healthcare
Soldier Recovery Unit
Bldg. 2442, 20th Street
Room 118
Fort Campbell, Kentucky

Phone 

270-956-1832

Integrated Disability Evaluation System
Bldg. 5980, Desert Storm Avenue
Room 74 
Fort Campbell, Kentucky

Phone

270-412-3766

Hours 

7:30 a.m.-4 p.m., Monday-Friday

Soldiers transitioning from Active Duty can reach out to the VA Healthcare Liaison within 6 months from leaving service to get help determining their transition of health care plan. 

Don’t forget to keep your family’s information up to date in DEERS!