Refill Prescription Options
For your convenience, BACH offers two ways to refill prescriptions. All refills may be picked up at the Town Center Pharmacy.
1. Online: Requests may be submitted using TRICARE Online at www.TRICAREonline.com.
Step 1: Go to www.tricareonline.com and click login.
Step 2: Log in with your DoD CAC card or MyPay credentials. If you do not have a DS log on credentials, then click register.
Step 3: Click Rx Refill option on the TOL homepage or top navigation bar to request one or more refills.
Step 4: Confirm your primary military treatment facility or select a different MTF from the drop-down box.
Step 5: Select your prescription(s) to refill. Choose a pharmacy pick up location and submit your refill request.
Step 6: Request refill for your Family members by selecting the request refill by number option. Enter up to six Rx numbers, choose pharmacy pick up location. Submit your refill request.
NOTE: The patient does not need to be present to pick up a prescription. However, their designee needs to bring the patient’s military identification card or a copy (front and back) to verify eligibility. Refills that have not been picked up within 10 days will be restocked and a new request must be submitted.
2. Phone: Please call the automated Prescription Refill Line at (270) 798-DRUG (3784). Refill requests will be filled and ready to be picked up three working days later at the Town Center Pharmacy.
Step 1: Select the site where you want to pick up your prescriptions; Select 1 for the Town Center Pharmacy or Select 2 for the Byrd Pharmacy (Byrd Pharmacy is only available to Byrd assigned patients).
Step 2: Select 1 for refill.
Step 3: Enter the last four digits of your sponsor’s social security number followed by the # key.
Step 4: Enter the numeric portion only of your prescription number (found in the upper left-hand corner of the prescription label) followed by the # key.
Step 5: Listen to the message verifying when the prescription will be ready. If you do not hear this portion of the recording, your attempt to refill this prescription by phone was unsuccessful and you will need to start at step one (1) again.
Step 6: Visit the pharmacy you selected during normal duty hours. The patient’s ID card will need to be presented.