Attention TRICARE beneficiaries!
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.
You may report issues to the DHA Global Service Center by calling 800-600-9332.

Health Services

Soldier Acute Care

Soldier Centered Medical Home

Byrd, LaPointe and Campbell Army Airfield

Acute care is offered to the Active Duty population within Soldiers' assigned medical home from 8 to 9 a.m. by appointment. Check with your care team for specific guidance about acute care options. Sick call is offered within Soldiers' assigned unit.