Frequently Asked Questions (FAQs)

Blanchfield Army Community Hospital is continually looking for new members of the team. All of our jobs will be announced on USA Jobs (www.usajobs.gov) with all other federal employee job positions. Please continue to monitor the site for job openings at BACH.

We understand that patients are not always seen at their scheduled appointment time. We strive daily to meet that goal for our patients. When we shifted to the Army Medical Home model, our providers may be addressing more than one of their patient’s needs during their appointment time. While this is extremely valuable to each patient, it may delay appointment times for others. If a patient waits for longer than 10 minutes, they should still speak with the clinic receptionist to determine if they expect a longer delay.

We encourage anyone who cannot make it to an appointment to please call the Appointment Line at 270-798-4677, 6 a.m.-4:30 p.m. at least two (2) hours before the scheduled appointment time, select option 2 to cancel your appointment and allow someone else to utilize the unfilled appointment. You can also schedule and cancel appointments 24/7 at Tricare Online, once you are registered.

The Appointment Line staff use appointing protocols established by the Army Medical Homes. These protocols require the Appointment Line personnel to ask questions the nurses and other healthcare professionals need answered in order to provide the most efficient care and services to our community. This may include asking specific questions that could be considered by some to be too personal.

However, safeguarding your personal and medical information is a top priority at BACH. Appointment Line personnel receive regular and continuous training on HIPPA privacy and security requirements, and work in an access controlled environment to safeguard your personal and medical information.

We are working to find the right balance between same day and future appointment to meet your needs. To meet the warfighter mission, we often experience cycles where we have a shortage of providers to deployments, military moves, Family emergencies and unexpected turnover. If we are unable to meet your access needs, the Appointment Line personnel may offer you the option for a one- time referral to be seen by a network provider.

We understand that when you need medical care, you want it as soon as possible. To contact your medical home (primary care clinic), or if you miss a call from your medical home, you can request to be transferred to your care team from the main hospital appointment line is at 270-798-4677. If your clinic is unable to take your call, the appointment line agent will send a message to your clinic through a telephone consult. The Army Medical Command has set the priorities to respond to telephone consults. We will do everything in our power to call patients with urgent needs within one business day after their call and patients with routine medical needs within three business days. We also encourage patients to register for the TRICARE Online Patient Portal Secure Messaging within their Soldier or Patient Centered Medical Home so you may communicate with your care team via secure email.

Our Child and Family Behavioral Health System team, who are located on the 3rd floor of the hospital in the Behavioral Health E Building, are working with behavioral health psychological technicians, women’s health providers and primary care providers to ensure women are being screened and triaged properly based on their needs after delivering their baby. The coordinated effort includes support from various agencies on and off the Installation including the Family Advocacy Program’s (FAP), New Parent Support and Tennessee’s Healthy Families Program.

On average, our wait times are much shorter than the four hour national average; however, situations may arise when a wait may be extended.

Upon arrival to the Emergency Center, all patients are triaged to determine the level of their medical needs. True medical emergencies must be cared for immediately, such as a heart attack in progress or other medical emergencies that require immediate assistance. Some medical conditions may not be considered as emergent as another patient’s at the time visiting the emergency center; therefore, the medical need that is most emergent is seen right away and may delay the time for a less emergent medical need to be seen.

Our team highly encourages individuals with non-emergent medical needs to schedule an appointment with their Soldier or Patient-Centered Medical Home, where a patient’s long-term care plan can be managed more appropriately.

Blanchfield Army Community Hospital only offers Dental care for Active Duty Service Members. TRICARE Dental is separate from medical coverage. Your coverage is based on your beneficiary category. The best way to ensure you have the best information for you and your plan, please refer to the TRICARE website at https://tricare.mil/CoveredServices/Dental.

Blanchfield Army Community Hospital only offers Dental care for Active Duty Service Members. TRICARE Dental is separate from medical coverage. Your coverage is based on your beneficiary category. The best way to ensure you have the best information for you and your plan, please refer to the TRICARE website at https://tricare.mil/CoveredServices/Dental.

The Red Cross offers CPR classes for a fee. You can call 1-800-RED-CROSS or visit www.redcross.org/take-a-class for more information

To become a Red Cross volunteer at BACH, please contact the Fort Campbell Red Cross at 270-798-2171 or visit http://www.redcross.org/ky/fort-campbell to fill out a general volunteer application. Fort Campbell Red Cross provides both youth and adult volunteers to hospital services.
Volunteer at BACH https://blanchfield.tricare.mil/About-Us/Our-Volunteers.

Our busiest days are always the day immediately before and the day immediately after a holiday/training holiday. Thursday mornings also tend to have higher wait times in the morning as we open one hour later and have a waiting queue.

Soldiers should obtain their prescriptions at the Soldier-Centered Medical Home where they are seen. This is a much faster service and will help return them back to duty much quicker. In addition, this will reduce the impact on the Town Center Pharmacy patients waiting for their prescriptions in conjunction with the active duty population.

We also offer a drop off service at the Town Center Pharmacy. Any prescriptions dropped off prior to noon will be ready for pick up the same day after 3 p.m. If dropped off after noon, we will have them filled and ready for you the next morning by 9 a.m. This is a great option for our patients that work on or around Fort Campbell.

More information on Pharmacy can be found in the Pharmacy section of this book.

Compliments are appreciated and shared with the staff, as are concerns.

If a concern cannot be resolved at the clinic leader level, a patient advocate will be happy to assist you. The patient advocate serves as the liaison between patients and the hospital staff. Patients may visit the patient advocates on the A Building, 1st Floor, Room 1AA05. Advocates may also be reached by phone or through the ICE system to address concerns, comments or compliments.

Phone: 270-798-8091/8718 Hours of Operation: Monday - Friday, 8 a.m.-3:30 p.m.