Pharmacy

We fill new prescriptions and refills for covered medications at no cost for all TRICARE-eligible beneficiaries registered in the Defense Enrollment Eligibility Reporting System (DEERS), excepting those enrolled in a U.S. Family Health Plan.
Learn more about eligibility for TRICARE pharmacy benefits.

Filling New Prescriptions

We fill prescriptions from both military and civilian providers.

Providers from Our Facilities

Your provider may submit prescriptions directly to the pharmacy during or after your appointment.

• You can activate the prescription(s) and wait while we fill them, or
• You can activate them, then come back later to pick them up.
• Your prescriptions will not be filled until you activate them as described below.

Civilian Providers

If you have prescriptions from a TRICARE-authorized civilian provider:

• The provider can submit an electronic prescription to our pharmacy, or
• You can hand-carry a written prescription to our pharmacy. Note: This is the least preferred option.
• Your prescriptions will not be filled until you request to activate them (see below).

To submit an electronic prescription:

Ask your provider to select the:

• Pharmacy name: DoD Fort Campbell Pharmacy 98 Michigan Av. FT.Campbell, Ky 42223
• NCPDP/NPI number: 1834399/1215340401

If you hand-carry a written prescription:

Check in at the kiosk. Follow the on-screen prompts to check in.
Please note that written prescriptions may take longer to process.

Activating New Prescriptions

There are three ways to activate your prescriptions.

Option 1: Q-Anywhere (Fastest and Preferred)

To activate prescriptions at the Main or Town Center Pharmacies, use your web-enabled mobile device to scan the QR code below or go to: https://cxmlink.com/MTF8151.
You can also text the words “Get in line” to 855-803-4165 to receive this link.
 
Then, follow the prompts on your mobile device.

Option 2: In Person

Go to your preferred pharmacy. Then, you’ll check in at the kiosk.

• Follow on-screen prompts to check in.
• To get text updates, you’ll need to enter your cell phone number.
• The LaPointe Pharmacy only serves active duty service members. The Screaming Eagle Pharmacy only serves patients seen at the Screaming Eagle Medical Home. The Byrd Pharmacy is temporarily closed.

Option 3: Call the Pharmacy

• Call 270-798-4677 to activate your prescriptions at the Town Center Pharmacy. Select option 5, then option 2 to speak to a representative or option 3 to leave a message.
• Processing times may vary based on pharmacy staffing and resources.

Requesting Prescription Refills

We have three ways to refill your prescriptions:

Option 1: Online

• Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab.

• Select the medication(s) you want to refill.
• Follow the prompts.
• You’ll be given a date and time when your refill(s) will be ready to pick up at the Town Center Pharmacy.

Note: If you’re not a registered user, you’ll need to sign up first.

Option 2: By Phone

• Call our pharmacy refill line at 270-545-5523. Your medications will be refilled at the Town Center Pharmacy.

Option 3: In Person

• Visit your preferred pharmacy and follow the prompts on the kiosk.
• Processing time varies based on pharmacy staffing and resources.

Picking Up Your Prescriptions

 You’ll need a valid uniformed services ID card to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after 10 business days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture).

ScriptCenter

Skip the line and pick up your medications whenever you like! When you use Q-Anywhere to activate your prescriptions, you can request to pick them up from the ScriptCenter kiosk located in the “A” lobby of Blanchfield Army Community Hospital. The lobby is open 24 hours a day, 365 days a year.
Certain items may not be available from the ScriptCenter, such as refrigerated medications, oversized items, and medications requiring reconstitution.

Town Center Pharmacy

To pick up prescriptions you previously requested be activated or refilled, join the pick-up line to your right as you enter the pharmacy. Do not pull a ticket from the kiosk.
To pick up prescriptions you have not already requested be activated or refilled, follow the prompts on the kiosk to pull a ticket when you arrive.
Open Monday-Friday, 9 a.m. to 5 p.m., and Saturday, 8 a.m. to 4 p.m. (opens at 10 a.m. on the second Thursday in January, April, July, and October).

All Other Pharmacies

Follow the prompts on the kiosk to pull a ticket when you arrive. See “Contact Us” box to the right for operating hours.

Drug Take Back Program

Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.
If you want to dispose of unwanted or unneeded drugs:

• Drop them in the secure bin located at the Main or Town Center Pharmacy waiting area, or
• Pick up an envelope, take it home, and mail them to the destruction agency.

Several exclusions apply. These include:

• syringes
• needles
• liquids greater than 4 ounces

Also, if a medication appears on the FDA Flush List, it may be disposed by flushing.

Over-the-Counter (OTC) Medications

BACH pharmacies offer a limited OTC dispensing program. Product selection varies based on current symptoms, patient age and individual health considerations. Patients will be asked to complete a self-care screening form at the pharmacy.

Frequently Asked Questions

How do I know if my prescription is covered?

All military pharmacies follow the TRICARE Formulary – a list of TRICARE-covered  prescription drugs and supplies. The TRICARE Formulary lists:

• Which drugs are covered.
• Drug information and frequently asked questions.
• Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
• Medical necessity/prior-authorization requirements and links to forms.
  • If a prior-authorization and/or medical necessity are required, your provider must submit the request to TRICARE before your prescription can be filled.

Can my network provider send controlled substances prescriptions electronically?

Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.

Can I refill a prescription if the last fill was not at a military pharmacy? 

Yes! Call our Town Center pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give the us the pharmacy name, phone number, prescription number, and medication name and dates.

Can I pick up medications for another person?

Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card.

What is the difference between a new, refill, and renewal prescription?

A new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.
A refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 3 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.
A renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills.

What if I need a non-formulary or non-stocked medication?

If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.

What do I do if my medication is out of stock?

• Ask your provider if they can approve you to switch to an alternative medication.
• You can fill your prescription at a TRICARE network pharmacy or TRICARE Home Delivery. TRICARE copayments apply.
• Be sure to ask for the expected resupply date so you know whether to wait or seek another option

I’m deploying. How can I fill my prescriptions?

Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the Deployment Prescription Program (DPP) once in theatre if the location is not restricted by foreign postal law. You must create an account and register for the DPP prior to deploying.