Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 
 

Health Services

Audiology

The Hearing Program Office provides hearing readiness testing, earplug fittings, hearing aid fittings, and diagnostic audiology evaluations. Hearing tests are on a walk-in basis and diagnostic evaluations are by appointment.

Contact Us

Locations

Soldier Readiness Processing site
2702 Michigan Ave
Fort Campbell, KY 42223
270-461-5650
270-798-0129

Hours 

Monday-Wednesday, and Friday, 8 a.m.-12 p.m. and 1 p.m.-3 p.m.
Thursday  9 a.m.-12 p.m. and 1 p.m.-3 p.m.
Walk-in hearing exams hours are subject to change and dependent on staffing
MHS GENESIS Patient Portal

Location

LaPointe Audiology/Hearing Program
5979 Desert Storm Ave.
Fort Campbell, KY 42223
Services by Appointment Only
270-412-9110 or 270-461-5650

Hours

Monday-Wednesday, and Friday, 7:45 a.m.-12:10 p.m. and 12:50-3:45 p.m.;
Thursday 9:45 a.m.-12:10 p.m. and 12:50-3:45 p.m.
MHS GENESIS Patient Portal

Don’t forget to keep your family’s information up to date in DEERS!