Healthcare Resolutions
About
The Healthcare Resolutions Program can help resolve clinically complex issues in a private and neutral setting.
Patient Issues
Healthcare Resolutions can help resolve issues with health care, such as:
- Dissatisfaction with treatment results or quality of care
- Unexpected/adverse outcomes of care
- Sentinel events
- Medical errors
- Misdiagnosis or delays in diagnosis
- Unexpected death
- Inability to communicate well with providers
Goals
The goals of Healthcare Resolutions are to:
- Resolve complex health care disputes, issues, and concerns at the lowest level, directly and at the earliest opportunity.
- Ensure a fair resolution process for all parties - patients, health care providers, and the military treatment facility.
- Combine patient, family, and provider input into process improvement initiatives and enhance patient-provider partnership in care delivery.
- Promote organizational clarity and integrity, including training providers in disclosure techniques.
- Share any unexpected outcomes of care openly and honestly, including system weaknesses, with patients and families.
- If weaknesses are found, we will change and improve processes and functions. This is consistent with our role as a high-reliability organization.
Guiding Principles
- Confidentiality. Your identity is never shared without your permission.
- Neutrality and Impartiality. We do not take sides in a dispute. Healthcare Resolutions aims to achieve the best possible outcome for all.
- Independence. We operate across all levels of the MTF and will address any party about issues needing their attention.