School and Sports Physicals

Call 270-798-4677 or 931-431-4677 to book your child’s School and Sports Physical, or message your care team via the MHS GENESIS Patient Portal.

Patient Resources

Healthcare Resolutions

About
The Healthcare Resolutions Program can help resolve clinically complex issues in a private and neutral setting.  

Patient Issues

Healthcare Resolutions can help resolve issues with health care, such as:
  • Dissatisfaction with treatment results or quality of care
  • Unexpected/adverse outcomes of care
  • Sentinel events
  • Medical errors
  • Misdiagnosis or delays in diagnosis
  • Unexpected death
  • Inability to communicate well with providers

Goals 

The goals of Healthcare Resolutions are to:
  • Resolve complex health care disputes, issues, and concerns at the lowest level, directly and at the earliest opportunity.
  • Ensure a fair resolution process for all parties - patients, health care providers, and the military treatment facility.
  • Combine patient, family, and provider input into process improvement initiatives and enhance patient-provider partnership in care delivery.
  • Promote organizational clarity and integrity, including training providers in disclosure techniques.
  • Share any unexpected outcomes of care openly and honestly, including system weaknesses, with patients and families.
  • If weaknesses are found, we will change and improve processes and functions. This is consistent with our role as a high-reliability organization.

Guiding Principles 

  • Confidentiality. Your identity is never shared without your permission.
  • Neutrality and Impartiality. We do not take sides in a dispute. Healthcare Resolutions aims to achieve the best possible outcome for all.
  • Independence. We operate across all levels of the MTF and will address any party about issues needing their attention.

Contact Us

Phone

Office 910-643-9476
Cell 910-303-9476
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