Healthcare Resolutions

About
The Healthcare Resolutions Program can help resolve clinically complex issues in a private and neutral setting.  

Patient Issues

Healthcare Resolutions can help resolve issues with health care, such as:

• Dissatisfaction with treatment results or quality of care
• Unexpected/adverse outcomes of care
• Sentinel events
• Medical errors
• Misdiagnosis or delays in diagnosis
• Unexpected death
• Inability to communicate well with providers

Goals 

The goals of Healthcare Resolutions are to:

• Resolve complex health care disputes, issues, and concerns at the lowest level, directly and at the earliest opportunity.
• Ensure a fair resolution process for all parties - patients, health care providers, and the military treatment facility.
• Combine patient, family, and provider input into process improvement initiatives and enhance patient-provider partnership in care delivery.
• Promote organizational clarity and integrity, including training providers in disclosure techniques.
• Share any unexpected outcomes of care openly and honestly, including system weaknesses, with patients and families.
• If weaknesses are found, we will change and improve processes and functions. This is consistent with our role as a high-reliability organization.

Guiding Principles 

• Confidentiality. Your identity is never shared without your permission.
• Neutrality and Impartiality. We do not take sides in a dispute. Healthcare Resolutions aims to achieve the best possible outcome for all.
• Independence. We operate across all levels of the MTF and will address any party about issues needing their attention.